Responsible Gaming at hi44
Gaming is entertainment. hi44 gives every Bangladesh player the tools and guidance to stay in control and play safely at all times.
Our Philosophy
Gaming Should Always Be Fun
At hi44, we believe that online gaming — whether cricket betting during the BPL season, spinning slots, or joining a live casino table — should be an enjoyable form of entertainment. For the vast majority of players across Bangladesh, gaming is exactly that: a leisure activity enjoyed alongside friends, family, and daily life.
However, hi44 recognises that for a small number of people, gambling can shift from a hobby into something more difficult to manage. Problem gambling can affect mental health, personal finances, and relationships. That is why responsible gaming sits at the core of everything we do — not as a regulatory checkbox, but as a genuine commitment to player wellbeing.
This page explains the responsible gaming tools available to every registered hi44 player, the warning signs of problem gambling to watch out for, and how to contact support if gambling is causing difficulties. All tools are available free of charge to every hi44 account holder in Bangladesh.
Age Policy
21+ Only — No Exceptions
hi44 is a strictly adults-only platform. Players must be 21 years of age or older to register an account and participate in any real-money gaming activity on hi44. This age requirement applies to all players in Bangladesh without exception.
Age Verification at hi44
Age verification is part of the hi44 KYC process. Players who cannot verify their age will not be able to complete registration or make deposits. If hi44 identifies a player who is under 21, the account will be closed immediately and any deposits returned. If you suspect a minor has accessed hi44, please contact support via the email shown in the footer of this page.
hi44 does not permit minors to use the platform under any circumstances — including as a guest or free-play user. The minimum age requirement is enforced at every stage of the registration and payment process.
Player Tools
Responsible Gaming Tools at hi44
hi44 provides the following tools to every registered player at no cost. To request any tool, contact hi44 support via the email address shown in the footer. All requests are handled as a priority and typically processed within one business day.
Deposit Limits
Set a daily, weekly, or monthly cap on deposits. Limits take effect immediately and can only be raised after a review period.
Session Time Limits
Set a reminder that alerts you when your gaming session reaches a duration you choose, helping you track time spent on hi44.
Cooling-Off Period
Take a short break from gaming without closing your account. Available from 24 hours up to 30 days. During this time you cannot log in or deposit.
Self-Exclusion
Request a temporary (3–12 months) or permanent exclusion from hi44. During self-exclusion you cannot access the platform at all. Permanent exclusion is irreversible.
Loss Limits
Set a maximum loss threshold for a given period. Once reached, your account is paused until the period resets, preventing further losses.
Activity Reminders
Opt in to regular summaries of your deposit totals, session lengths, and win/loss history to stay aware of your gaming habits.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling does not always announce itself clearly. The signs below are commonly recognised indicators that gambling may be moving from entertainment into something more serious. If several of these apply to you or someone close to you, please reach out for help.
- Gambling with money earmarked for essential expenses such as rent, food, utilities, or loan repayments.
- Chasing losses — continuing to bet in order to win back money already lost, which often leads to even larger losses.
- Feeling restless, irritable, or anxious when not gambling or when trying to cut back on gaming.
- Hiding gambling activity from family or friends, including lying about time spent gaming or amounts deposited.
- Borrowing money, selling personal belongings, or taking out credit in order to fund gambling.
- Gambling interfering with work, study, family duties, or relationships — including missing important commitments because of gaming sessions.
Recognising these signs early is the most effective step you can take. hi44's responsible gaming tools are here to give you a practical way to act on that recognition before things become serious.
Step by Step
How to Activate a Responsible Gaming Tool
Requesting any responsible gaming tool on hi44 is straightforward. Follow these steps to set a limit, take a cooling-off break, or request self-exclusion on your account:
- Log in to hi44Access your account settings or contact hi44 support directly via the email shown in the footer.
- Name the tool you needTell us which tool to activate — deposit limit, session limit, loss limit, cooling-off, or self-exclusion — and include the parameters such as duration or amount.
- Receive confirmationOur support team processes tool requests within one business day and sends confirmation to your registered contact details once the tool is active.
- Tool takes immediate effectDeposit limits and self-exclusions apply to your account right away. Limits can be reduced at any time but can only be increased after the cooling-off period specified when the limit was originally set.
Need Help
If Gambling Is Causing You Harm
If you feel gambling is no longer under your control, or if it is causing financial stress, relationship problems, or emotional harm to you or your family, please do not wait. Reaching out early gives you more options and makes recovery significantly easier.
hi44 strongly encourages any player who is struggling with gambling to use the self-exclusion tool and to seek support from trusted people in their life. We also recognise that professional help is sometimes needed. Players in Bangladesh are encouraged to speak with a doctor, counsellor, or trusted community leader if gambling is causing harm.
Contact hi44 Support
To activate a responsible gaming tool, discuss a concern, or request account closure, email hi44 support at the address shown in the footer of this page. Our team operates in Bangladesh Standard Time (BST, UTC+6) and treats all responsible gaming requests as priority. Please include your registered mobile number so we can locate your account quickly.
There is no shame in asking for help. hi44's support team handles all responsible gaming communications with complete discretion and respect. Your request will be treated confidentially and your account protected in accordance with our privacy policy.
Our Standards
hi44's Ongoing Commitment to Player Welfare
hi44 is committed to continuously improving the responsible gaming tools and resources available to Bangladesh players. We review our responsible gaming policies regularly and update them to reflect current best practices in player protection. If you have suggestions for additional tools or resources, we welcome your feedback via our support email.
We actively monitor platform activity for indicators of problem gambling behaviour, including unusual deposit patterns, extended session durations, and rapid loss sequences. Where our monitoring identifies a player who may be at risk, hi44's support team will proactively reach out to offer responsible gaming resources. This outreach is entirely voluntary — you are never obligated to engage — but it reflects our genuine care for every player on hi44.
hi44 does not extend credit to players and does not permit wagering of funds a player does not have. All deposits must come from a player's own verified payment method such as bKash, Nagad, or Rocket. This policy protects players from accumulating debt through gaming activity on hi44.
Play Responsibly with hi44
Explore our games knowing hi44 has your back. Set limits, play within your means, and enjoy gaming as the entertainment it was always meant to be.